The reason the Wellpoint is so popular with users is that they can use it when they want, without making an appointment, and without having to speak with an OH nurse or other health professional. They therefore need to be given appropriate advice regarding their results. We always tell users to speak to a health professional if they are unsure or concerned about their results, but one of the real advantages of the Wellpoint is that it can give tailored advice based on the individual and their results.
The standard behaviour is to warn the user on screen if they have high blood pressure (over 160/100), telling them they should speak to someone about their results. However, the Wellpoint software can be bespoked to include any message you wish. If you want to direct the user to a specific person, phone number, website etc, we can do that, and we can also change the values at which the user is signposted – e.g. if you want to show the signposting at 140/90 instead. It’s not limited to blood pressure, we can do this for any metric the kiosk takes, and also base it on age, gender or any other information we have about the individual.
We can also add in another layer, for example where the user requests that the kiosk sends their details directly to their OH nurse, requesting an appointment is made. The OH department can then proactively contact the user to arrange to see them. Please speak with us about your requirements and we can discuss how we can work with you.