What Happened to my login?
We have improved the way users log into the Kiosk and Well.Me. If you have a Well.Me account linked to a Kiosk, you will now use this to log onto the Kiosk.

If you have a Kiosk account that you have not yet linked to Well.Me you can continue to use this account and update via a Kiosk.
Tips for Reporting a Wellpoint Fault

Although rare, problems can occur with Wellpoints. However, our dedicated Service team can respond quickly and can often resolve a problem remotely, without having to make a site visit.

To resolve issues as quickly and easily as possible, it helps our Service team to understand exactly what the problem is.

When reporting a fault, try to report it in the same way you would if you had to explain the symptoms of an illness to a doctor; If you go to the doctor, you don't just tell them you're ill, you explain what the problem is, where it hurts, what you were doing when the problem started (sleeping, eating, walking etc) and whether you’ve experienced any other problems recently etc.

Try to do exactly the same with the kiosk. When you first report an issue to the Service team, let them know what appears to be wrong, if there is a certain part of the kiosk that is behaving differently to usual, if are there any error messages and the frequency that the problem occurs.

The more information we have, the quicker we can address the issue. Often, with all the information, our Service team can just connect to the kiosk over the Internet and fix it there and then. You’ll be back up and running in no time!

See here for details on how to report a problem to our Service team.

Why do I need to enter my post code when taking a QRisk®3/Heart Age test?

The Townsend Deprivation Index (or Townsend Score) is a way of indicating the deprivation level within a population. Your risk of heart disease is affected by where you live, as there are different lifestyles, affluence, medical services etc in different parts of the country.

For the most accurate results, please ensure you use your home post code when doing the QRisk®3 test so it can be included in the way your score and heart age are calculated.

If you choose not to provide your post code (just leave the field blank) you will still get a QRisk Score and Heart Age, but it will not factor in any advantages or disadvantages of where you live.

We don’t do anything else with your post code, we only use it for the QRisk®3 algorithm.

What ethnicity should I select when taking my QRisk®3/Heart Age test?

The QRisk®3 algorithm is based on a wealth of collected medical data, allowing your information to be compared to millions of other pieces of data and thus give you a QRisk Score and Heart Age. Part of this data is ethnicity. Different genetic makeups give different physical and physiological characteristics, so it’s important to know what your ethnicity is.

It’s important to make the distinction at this point between ethnicity and nationality. For example, you may be British, being born and raised in Britain, and with a British passport, but your ancestors and thus genetic makeup might be black African. In this case, choose the Black African option as this will give you a more accurate result.

There are many options for various ethnicities but if you don’t feel your ethnicity is included, please select Other. This is simply because there is not sufficient data for that specific ethnicity to give meaningful results. You can also select ‘Rather Not Say’ if you don’t want to provide that information.

You can still get your QRisk Score and Heart Age if you do not specify your ethnicity, but it will use an average across all ethnicities, so might not be as accurate as it could be.

Do tests on the Wellpoint hurt?

No. There are 3 different ways the Wellpoint takes your health metrics.

The first, for Weight and BMI, is taken by standing on the foot plate of the Wellpoint, which is a set of scales.

Then Body Fat is taken by holding the handles on the front of the Wellpoint. Although a light electrical current is passed through your body, you won’t feel a thing.

The third is the blood pressure cuff which takes your blood pressure and heart rate. This is very similar to having your blood pressure taken at the doctors. Instead of a cuff being strapped to your upper arm and inflated, you put your lower arm into the cuff, and it inflates around your arm. It can feel a little tight, especially on the first usage, but that’s normal (in fact it’s necessary in order to take the test). If you do feel uncomfortable, you can stop the test and release the cuff at any time by just tapping anywhere on the screen. The cuff will immediately deflate.

A few people do feel faint when they have their blood pressure taken. If you suffer from this, we recommend you don’t take your blood pressure on the kiosk.

Is the Wellpoint hard to use?
No. The Wellpoint has been designed to be used by anyone, without any prior knowledge or training.

Everything you need to know is on the screens - just follow the instructions and you'll have your results in no time.

You'll find that once you've used the kiosk once or twice, you won't even read the instructions any more and you'll be able to take a full test in just a few minutes.
How long will my printer paper roll last?
The length of printouts vary depending on which tests are taken, the logo shown, and other bespoke text that might be included on the printout. Based on an average printout length of approximately 20cm, you'll get over 900 printouts per roll (each roll of paper is 183m/600ft long).

The Wellpoint kiosks use thermal printers - printers that heat the paper to make the paper change colour, rather than use ink. Your printer never needs to have ink, toner or similar replaced, it just needs paper.